Information has always been a key element of success. Even in pre-internet times, organizations needed to know what goods and services were in demand, along with customer preferences, in order to remain competitive. Today the concept hasn’t changed, but the amount of information and how it is obtained certainly has. Fueled by social networks, mobile...
Category: Managed IT
“Who Ya Gonna Call?” Personalized Office Technology Support
The robotic customer service voice says, "For customer service, press one. Para espanol primera numero dos." How many times have you made that service call for your copier or managed IT support and felt utterly discouraged? With business at a standstill, hearing that unfriendly recording when you reach out for help can be eternally frustrating....