If your IT department is understaffed, you’re not alone. Staffing shortages are everywhere. Slower responsiveness, poor customer service, and workplace frustrations are universal. Delays in end-user support are one of the more visible results of an understaffed IT department. It can cause stress throughout the rest of your organization, but it’s one of the more...
If you’ve been researching ways to upgrade your business phone system and take advantage of cost savings, you probably have come across the term Hosted VoIP. VoIP stands for Voice over Internet Protocol, which is a technology that facilities voice calling over the internet. To access this technology for your organization, you can either set...
If you think staying ahead of the technology curve is hard on CEOs, you should see how tough it is for educators. The educational environment is changing fast. The disruption process going on in the corporate world has spilled over into education – and educators have their hands full coping. “The widespread use of mobile...
Outsourced IT is trending. Small to midsize businesses have quickly adopted managed IT as the complexity of today’s software and equipment has gone beyond what their staff can manage and troubleshoot on their own. More recently, enterprise-scale businesses have also been using co-managed IT to complement their team when they identify a knowledge gap or...
Enterprise Content Management (ECM) refers to a system of curating, storing, protecting, and delivering content to your employees, business partners, and customers. In essence, ECM includes most of the duties and responsibilities of a library, but for your business. As businesses now produce many different forms of content, ECM software solutions have also evolved to...
The right phone system can save you money and drive productivity; the wrong one can cause a lot of frustration. Five questions you should ask before you decide 1. How do you want to pay for your phone system? 2. Where do you want to install it? 3. Who do you want to manage it...
Failing to optimize your IT infrastructure can put your business at risk and cause IT costs to spiral. But for many organizations, ever-changing demands combined with a lack of time, resources, and experience with new technologies make managing IT infrastructure a challenge. The immediate benefits of outsourcing your IT infrastructure management are clear: giving business...
Because of the pandemic, many businesses have moved to a Work from Home and remote access basis. The way they do business, the way they interact with customers and customers interact with them has radically changed. New internal and external corporate communications have placed intense pressure on IT as they implement VoIP or Cloud Phone...
Managed IT is an investment and as with all investments it's normal to consider the return it can bring. When it comes to Managed IT, there are several benefits that directly translate into cost savings. Managed IT helps organizations ensure the right people and the right resources are allocated in the best possible ways, which...
Have you heard of VoIP and are curious as to why you should switch over? VoIP offers countless benefits, especially for small businesses. Increased Productivity Traditional wired phones can’t measure up to IP networks when it comes to agility. This added efficiency offers more productivity in many ways: Integrated/Unified Communication VoIP technology integrates with several business applications including Customer...