Why the Upgrade to Cloud-Based Phone Service Appears Inevitable

In a new study cited by Network World, 70 percent of business owners and management teams reported their office phone services were inadequate. Companies noted their increasing reliance on mobile operations and remote employees and considered traditional phone services (even VoIP systems) far behind the times. Also, 92 percent of owners surveyed recognized distinct advantages in a business upgrade to cloud-based services. If you are thinking about switching to the cloud, here is a summary of what awaits your company.

The inadequacy of traditional and VoIP phone systems
The IT decision-makers who participated in the study consistently noted how the business world has changed, yet those advances were not being met by their phone systems. Emails cannot be reconciled with faxes, and neither option can seamlessly coordinate with an employee's mobile number when a call comes in on a business line. There are too many formats that business phones aren't handling.

Why cloud-based systems intrigued managers and owners
It is normal for businesses to expect more out of technology than it can give them. Those surveyed were briefed on how a business upgrade to cloud-based phone systems would change things. Over 50 percent were excited about the prospect of an upgrade that would make systems more user-friendly, allow for easy expansion of services, and get mobile employees on board through apps that make smartphone numbers business extensions. 60 percent of those surveyed hailed the reduction in costs as a big reason why they'd change.

How your business would manage a cloud-based phone system
While the prospect of getting superior performance for lower costs sounds too good to be true, cloud systems are more efficient. Companies don't need to house equipment in the office anymore. Upgrades to the system will be handled by the cloud-based providers at their location, keeping service visits to a minimum. There's no physical burden, while the cost of the packages overall has come down. In the same way a shift from traditional phone services to VoIP led to reductions in cost, this transition ends up cutting business expenses.

With cloud-based phone packages, you get more compatibility between tablets, smartphones, office phones, and CRM. You also end up paying less in the long run. Tri-Copy is here to help get your office switched over to a cloud-based phone system. Give us a call today for more information.

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