Five Frequently Asked Questions about Managed IT Services
When I talk to clients about Managed IT for their company, a few of the same questions keep coming up. They're great questions, and they give me the opportunity to explain the value that Managed IT can bring to an organization. Here are the answers to my five most frequently asked questions.
What is Managed IT Services?
Managed IT Services is essentially outsourcing your computers, network and help desk support to an IT company. When you choose a Managed IT partner, that partner will install agents on all your PCs and servers. These agents monitor the system and send reports whenever anything on the machines or the network looks like it’s in trouble or is exceeding the thresholds we have set up.
How much does Managed IT Services cost?
Managed IT Services pricing is based on how many users are being helped.
With Managed IT pricing based on number of users, things are simplified. Plus, we can customize treatment of different user types.
What happens when you need IT support?
Managed IT support calls fall into three categories:
Priority One: when the network goes down or an application isn’t accessible to a whole group of people, we drop everything.
Priority Two: if an application is not working for just one person, this is a medium priority call.
Priority Three: if this is just a matter of adding security rights to a folder and it’s not time sensitive, these are low priority calls.
What happens to our internal IT workers?
In many cases, your IT team will be freed up to pursue the kinds of projects that move your business forward. We take all the tedious and boring work off their plates including installing service packs, installing security updates, installing patches and making sure backups are done at the appropriate time.
Is my company too small for managed IT?
We find that organizations with 5-150 employees often weigh the cost of Managed IT versus hiring and compensating a full-time IT employee. While some organizations require an on-staff IT expert, they can gain a team of experts by using Managed IT. We have a team answering the phones, and a one-person IT department can only tackle one problem at a time.
To make sure our Managed IT is serving your needs best, Tri-Copy reassesses your organization about once a month. We will often begin the transition by having our own people on-site at your company for the first few months. And as the service continues, we hold a client business review every six months to go over how things are going and assess your goals. Our goal is always to have a good reading of the pulse of your company so we can respond, be proactive and manage your IT optimally.