In today's fast-paced digital world, businesses of all sizes rely heavily on technology to operate efficiently and effectively. However, managing an IT infrastructure can be a daunting task, especially for small and medium-sized businesses. This is where comprehensive managed IT support services come into play. What Are Comprehensive Managed IT Support Services? Comprehensive managed IT support services involve outsourcing the management and maintenance of your company's IT infrastructure to a specialized IT service provider. These services are designed to cover every aspect of your IT needs, from hardware and software management to security, network optimization, and user support. The aim…

Did you hear the news from China Tech Threat (CTT)? Georgia emerged as an early leader with the passage of SB 346 to protect Georgia residents from China intrusion. Authored by State Rep. Martin Momtahan and signed into law in 2022 by Governor Kemp, the law prohibits companies owned or operated by China from bidding on state contracts. This law was timely as CTT’s research showed Georgia recently spent $47,259,946 on restricted Chinese technology from Lexmark and Lenovo. Considering the news surrounding Chinese technology manufacturers, Tri-Copy wants our clients, both existing and potential, to rest assured that KIP and Konica Minolta products are exempt and safe from any threats. Tri-Copy takes privacy…

Voice over Internet Protocol (VoIP) offers several advantages for businesses. Here are some of the top advantages of VoIP: Cost Savings: VoIP can significantly reduce communication costs, especially for long-distance and international calls. Since VoIP utilizes the internet for transmitting voice data, it eliminates the need for traditional telephone lines, resulting in lower expenses for phone service. Scalability: VoIP systems are highly scalable, allowing businesses to easily add or remove phone lines as per their requirements. Adding new extensions or lines is typically a simple and cost-effective process, making it flexible for business growth or downsizing. Flexibility and Mobility: VoIP…

Tri-Copy Office Equipment offers three core technologies: Copiers, Managed Services including VoIP and IT, as well as Hydration (water/ice). Copier Services: Our copier services include award winning office copiers and printers including full color copiers and printers for both small business and corporate office environments. We offer bizhub – the next generation of multifunction business solutions from Konica Minolta. The bizhub design allows you to scan, copy, print and distribute documents easily from the affordable hub of your business. Managed IT Support Services: Managed IT: Tri-Copy offers comprehensive Managed IT Support Services to the Metro Atlanta, Georgia area. Your organization…

One of the main reasons VoIP phone systems are ideal for small to midsize businesses is that you can make the switch without a significant upfront investment. However, you have more options when it comes to VoIP than you did with your traditional landline. You can choose to invest in your own equipment if you’d like more control over your system, or you can forgo purchasing and maintaining expensive equipment and use a third-party provider. What Equipment Is Needed for Hosted VOIP? If you don’t have an in-house IT department, or they’re already busy with other tasks, going with hosted…

The business world continues to get more competitive as globalization and rising digital innovation continues to grow. Companies and brands are always on the lookout to ramp up business development strategies. One common practice across the board has been reaching out to qualified prospects through outbound outreach campaigns. 62% of marketers said that their outbound strategy has been effective. While that’s an impressive number, there is still a lot of room to grow and improve. One way to do that is to implement VoIP systems in an outbound call operation. Non-negotiable VoIP Features for Outbound Calls A VoIP system helps…

Many smaller organizations don’t consider themselves to be a target of cybercriminals. The “we’re too small to be worth it” mindset may be somewhat true for many forms of crime, but unlike most physical security threats, the most common cyberattacks are executed in bulk quickly and easily. Many small victims add up to big payouts.   In fact, cybercrime is now more profitable than the illegal drug trade. What’s worse, many smaller organizations aren’t equipped with the same robust cybersecurity defenses as their enterprise-scale counterparts, and hackers know it.   Fortunately, most attacks can be foiled with some basic cybersecurity awareness and…

If your IT department is understaffed, you’re not alone. Staffing shortages are everywhere. Slower responsiveness, poor customer service, and workplace frustrations are universal. Delays in end-user support are one of the more visible results of an understaffed IT department. It can cause stress throughout the rest of your organization, but it’s one of the more benign consequences. Unfortunately, where you have an overwhelmed IT department, you will also likely have gaps in your cybersecurity posture and a chronically stressed-out team. Your IT team may be carrying on valiantly despite the heavy burden on their shoulders. But it’s probably in your…

If you’ve been researching ways to upgrade your business phone system and take advantage of cost savings, you probably have come across the term Hosted VoIP. VoIP stands for Voice over Internet Protocol, which is a technology that facilities voice calling over the internet. To access this technology for your organization, you can either set up your own on-premise VoIP server, or contract with a VoIP provider. VoIP vs. Hosted VoIP While some organizations are well served with an on-premise solution, hybrid work has made hosted VoIP and other cloud-based solutions far more attractive. With Hosted VoIP, your provider can…

If you think staying ahead of the technology curve is hard on CEOs, you should see how tough it is for educators. The educational environment is changing fast. The disruption process going on in the corporate world has spilled over into education – and educators have their hands full coping. “The widespread use of mobile devices on campuses, the increase in digital content and the need for more personalized learning are changing how students learn and how classes at all levels are taught,” writes eReport’s Anne Dunlap-Kahren, commenting on the findings of a 2015 K-12 Market Forecast released by the…

Outsourced IT is trending. Small to midsize businesses have quickly adopted managed IT as the complexity of today’s software and equipment has gone beyond what their staff can manage and troubleshoot on their own. More recently, enterprise-scale businesses have also been using co-managed IT to complement their team when they identify a knowledge gap or need additional help with cybersecurity. If you're wondering how your business can benefit from this switch, here are the top benefits of outsourcing your IT services. · Keep Software and Systems Updated With the pace of change within business technology today, staying up to date…

Enterprise Content Management (ECM) refers to a system of curating, storing, protecting, and delivering content to your employees, business partners, and customers. In essence, ECM includes most of the duties and responsibilities of a library, but for your business.  As businesses now produce many different forms of content, ECM software solutions have also evolved to properly curate them. Depending on your business and its needs, you may need to catalog video and audio files, social media and email content, office documents, graphics, web content, and much more.  What business practices benefit most from ECM?   For organizations with a lot of…

The right phone system can save you money and drive productivity; the wrong one can cause a lot of frustration. Five questions you should ask before you decide 1. How do you want to pay for your phone system? 2. Where do you want to install it? 3. Who do you want to manage it and handle end-user issues? 4. What carrier services are available at your location? 5. Do you have a reliable infrastructure and the connections to support your entire company? What Are Your Options? When it comes to phone systems, you have two main options: hosted voice,…

Failing to optimize your IT infrastructure can put your business at risk and cause IT costs to spiral. But for many organizations, ever-changing demands combined with a lack of time, resources, and experience with new technologies make managing IT infrastructure a challenge. The immediate benefits of outsourcing your IT infrastructure management are clear: giving business owners/managers peace of mind that day-to-day IT standard operations are well-controlled while internal teams focus on more high-impact initiatives. IT teams pulled in multiple directions often struggle to keep up with the latest infrastructure technologies and operating practices. IT infrastructure has experienced significant disruption in…

Because of the pandemic, many businesses have moved to a Work from Home and remote access basis. The way they do business, the way they interact with customers and customers interact with them has radically changed. New internal and external corporate communications have placed intense pressure on IT as they implement VoIP or Cloud Phone systems on a restricted budget. Companies that have implemented VoIP Phone Systems have seen the financial and operational benefits of VoIP Phones. There is the question of multiple software platforms to support different internal and external communications needs – phone calls, video conferencing, instant messaging,…

Managed IT is an investment and as with all investments it's normal to consider the return it can bring. When it comes to Managed IT, there are several benefits that directly translate into cost savings. Managed IT helps organizations ensure the right people and the right resources are allocated in the best possible ways, which in turn, provides financial benefit. Other common initiatives Managed IT can support include improving customer satisfaction, investing in new resources, optimizing the use of existing resources and refining an organization's agility. Here’s a few ways Managed IT provides financial benefits to organizations: User Productivity As…