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Questions to Ask a Potential Managed IT Service Provider

Posted by admin on June 28, 2019

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A Managed IT Service provider can help your business streamline operations, save money, and enhance productivity. When choosing a provider to work with, it's important to ask questions that help you understand how this partnership will work and what their ongoing services look like. As you compare providers, ask the following important questions before deciding which company to go with. 

  • What level of service can I expect? You'll want to know this before you sign on as a client, not after. The price of service and the level of technology used to support your company's IT infrastructure are important, but cost savings and great tools won't compensate for poor service. Tri-Copy understands that the waiting game can be one of the most frustrating aspects of remote support desk experiences. We offer live call answer on our Managed IT service calls.  

  • What does the onboarding process look like? Before signing with any managed IT provider, ask about the onboarding process so you know what to expect in the weeks following the signing of a provider contract. When technology is involved, there are always going to be learning curves and adjustments required as new resources are engaged and new processes are implemented. Ensure your provider has a plan in place so that you are not left on your own to deal with the transition and adjustment period. A good managed IT provider will be there to support you and your employees throughout. At Tri-Copy, we assign a dedicated project manager to oversee the onboarding process for new clients, ensuring they understand their managed IT program and how to best take advantage of it. 

  • What happens when there is an issue? New methods and processes are wonderful for business, when they're working. When they aren't, productivity grinds to a halt and frustration levels rise. Ask each of your prospective providers how they will respond when issues arise. In their answer, look for a balance of proactive and reactive plans.  
    Tri-Copy's approach to Managed IT includes ongoing, proactive review of your IT infrastructure to make sure it is performing optimally, avoiding downtime, preventing security threats, and analyzing other issues. The Managed IT team will routinely check the status and performance of your IT network and a network specialist will help identify potential issues before they impact your business. 

  • How do you analyze client satisfaction? Lastly, you want to know that your opinion is valued by your Managed IT provider. Does the company you're considering collect feedback, place a high value on it, and react in beneficial ways? Tri-Copy's account managers conduct regular reviews to check in on the status of your account and gauge your satisfaction. We believe the most important thing a managed service provider can do is help clients manage how they interact with technology. 

Tri-Copy is ready to be your Managed IT partner. Give us a call today to schedule a free consultation. We can answer any questions and provide valuable feedback to help you make any decisions regarding your Managed IT. 

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